Frequently Asked Questions
1. What are the benefits of dietary supplements?
Dietary supplements, such as 5-HTP and BCAA Post Workout Powder, offer a range of benefits to support your overall health and wellness. These supplements are carefully formulated to improve mood, enhance sleep, and aid in muscle recovery. By providing essential nutrients and supporting specific bodily functions, dietary supplements can help you achieve your health goals.
2. Are your supplements made with natural ingredients?
Yes, at Wholesome Life London Ltd., we prioritize clean and natural ingredients in our dietary supplements. We believe in providing products that are free from unnecessary additives and fillers. Our supplements are carefully crafted to provide a holistic approach to wellness, using high-quality, natural ingredients.
3. How long does it take to see results from the supplements?
The time it takes to see results from our dietary supplements can vary depending on individual factors and the specific product. While some people may experience noticeable benefits within a few weeks, others may require longer to see significant changes. Consistency is key when taking dietary supplements, and it's important to follow the recommended dosage and instructions for optimal results.
4. Do you offer returns or refunds?
Yes, we have a 30-day return policy. If you receive a faulty or damaged product, you can request a return within 30 days of receiving the item. Please note that we do not accept returns for change of mind. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will need to provide the receipt or proof of purchase. For more details, please refer to our refund policy.
5. How long does shipping take?
We do our best to ship all orders as soon as we receive them. On average, shipment takes 3-5 business days. Please note that this is an average and delivery times may vary. Processing and handling times may also apply, which will be noted on the product page. We recommend placing your order before December 9th if you want it to arrive before Christmas. For more information, please refer to our shipping policy.
6. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information on how to proceed with returns and exchanges.
7. Can I exchange an item for a different one?
If you wish to exchange an item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow the instructions in our refund policy for returns and contact us if you have any questions or concerns.
8. Are there any exceptions to your return policy?
Yes, there are certain types of items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions or concerns about a specific item, please get in touch with us for further assistance.
9. How will I receive my refund?
Once we have received and inspected your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note, we do not accept returns for change of mind. We only accept returns for products that are faulty or damaged. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@wholesomelifelondon.co.uk . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send